Schlage Keypad Lock Won’t Lock? (How to Troubleshoot)

Wondering why your Schlage keypad lock won’t lock? This issue can be caused by many factors. You can try different troubleshooting methods.

So in this post, we’ll take a closer look at the possible causes of this issue and how to troubleshoot it. Let’s begin!

Troubleshooting a Schlage Keypad Lock that Won’t Lock

1. Replace batteries

This is what you should do if your Schlage keypad locks refuse to lock. Low battery is one reason why your Schlage keypad lock won’t lock. Your lock won’t operate correctly if the battery is low or completely drained.

Replace the battery and then try again to lock your door using the keypad to verify that it works.

It worked! Great! You can go on to the next step if you don’t like it.

2. Check Whether your lock is set to unlocked (Schlage 595 Only)

Schlage FE595 has the “unlocked” feature that keeps the lock temporarily unlocked.

So if your lock is set to “unlocked” — you won’t need a User Code to unlock it. That is, the “unlocked” feature (when enabled) keeps the deadbolt unlocked until you return it to re-lock mode. So during this time, your lock won’t lock.

Check Check to make sure the thumb turn on the lock’s interior is in the vertical position. To re-lock the lock, turn it back to its horizontal position. See the image.

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This should fix the “locking” issue with your lock. If this does not solve the problem, please refer to the next troubleshooting step.

3. Ensure You’re Locking the Lock Correctly

While this may rarely be the cause of the issue, you want to be sure that you’re locking the deadbolt correctly. You need to make sure you understand how to lock your Schlage keypad lock using the keypad, and that you follow the procedure correctly.

If you have a Schlage BE365 Keypad deadbolt, you’ll need to press the Schlage button and then rotate the thumb turn to lock the deadbolt. This only works if the Turn Lock/Lock and Leave feature has been activated. Otherwise, you’ll need to first enter a valid User Code and then press the Schlage button before rotating the thumb turn to lock the deadbolt. Find out more Schlage Turn Lock feature works.

That said, depending on the model of your Schlage keypad lock, check and ensure that you’re following the right processes to lock the deadbolt. For more detailed instructions, you can refer to the User Manual.

Still won’t lock? Take the next step.

4. Reset the Lock

If the problem persists after the above steps, then it’s safe to assume that there’s a bug obstructing the locking process. To fix this, restore default factory settings on your lock—this usually helps to fix several electronic issues with Schlage keypad locks, including the ‘not locking bug’.

Are you unsure how to reset your Schlage keypad lock For Schlage BE365, BE369, FE595, and FE575, here’s how to restore factory default settings:

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  • Take off the battery cover and disconnect the battery.
  • Press release Schlage button.
  • Replace the battery and reconnect it in 10 seconds. Then press and hold the button. Schlage Press the button until the lock illuminates green.
  • Now your Schlage keypad lock is reset, and that should fix the “not locking issue” you’re having with it.

    Notification: You’ll need to program your lock—using the default Programming Code, as restoring factory settings will erase all previous programming. Check the interior assembly of your lock for the default Programming Code—usually printed on a white sticker.

    If the problem persists continue to the next step.

    5. You can lock it with a physical key

    Now, you’ve exhausted the troubleshooting steps that directly tackle issues with the keypad/electronic system. So let’s see if locking the deadbolt with a physical key can get your lock to work correctly via the keypad.

    Your lock should include a keyhole as well as physical keys. To test if it works, lock it with a physical one. If it locks via a physical key but still won’t lock through the keypad, then you’ll need to contact Schlage Customer Support for help.

    But if it doesn’t lock via a physical key, it means the latch isn’t retracting, and this might be caused by incorrect installation, jammed or broken internal mechanism. To fix this, you’ll have to reinstall the lock or replace the internal mechanism. Go here for a step-by-step guide on how to fix a Schlage lock latch that isn’t retracting.

    Final Thoughts

    Your Schlage keypad lock might not lock due to a variety of reasons. You can try several troubleshooting methods to fix the issue.

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    And that’s it! Hope hope that this post was helpful and you could fix the “not locking” issue with your Schlage keypad lock.

    We will be happy to hear your thoughts

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