If you’re on this page, my guess is your Schlage door lock latch got stuck and you’re not sure how to fix it. If you believe that, this post is your best resource.
In the next few paragraphs, I’ll walk you through the steps to fix your faulty Schlage door lock latch. Let’s begin!
Schlage Door Latch Won’t Retract: How to Solve the Problem
1. The Hammer Hack is a great tool!
A quick way to fix a Schlage door lock latch that isn’t retracting is to hit the latch with a hammer several times.
Does that sound strange? But it works—in my experience. Keep your door open, then use a hammer to hit the latch multiple times.
Make sure you don’t hit it so hard to avoid causing other issues. Next, turn the thumb again to check if it retracts/springs forward.
This should resolve the latch problem with your Schlage lock. If the internal mechanism is defective, this may be a temporary solution. This means that the latch could get stuck again after a while. For more information on how to resolve problems with the internal mechanism of your lock, please refer to the third troubleshooting procedure below.
2. Check Fix the Spindle on your Chassis
If the spindle on the chassis of your Schlage lock isn’t aligned and engaged with the latch, chances are the latch won’t retract completely.
This is one possibility for the sticky latch issue. The latch may retract slightly, but not completely, if the issue is due to an unaligned spindle.
To fix this, rotate the thumb turn severally to move the spindle. If it still doesn’t work, uninstall the latch and fix the spindle on the chassis properly—make sure it aligns properly with the latch.
If you’re not sure how to uninstall the lock and put the spindle back into place, go here For installation instructions.
3. Check Replace the Internal Mechanism
As we mentioned in the first troubleshooting step of this article, your Schlage lock latch might continue to get stuck even if an internal mechanism has failed.
So if your lock latch is still not retracting after the above steps, then it’s time to replace the internal mechanism of your lock.
But first, check to see if the internal mechanism isn’t broken but jammed. If jammed, remove the doorknob from both ends and then remove the latch.
Spray some lubricant onto the latch and other parts. Make sure to lubricate all moving parts.
NotificationUse only dry powdered lubricants. Wet lubricants attract dirt (see recommended lubricant for door locks).
If the internal mechanism has failed, you will need to replace it. Schlage locks have a lifetime guarantee on most parts, including the internal mechanisms. Schlage Customer Service can be reached at 1-888-805-99737 to request a replacement. They’ll send you a new mechanism with installation instructions.
This should fix the latch-retraction problem.
4. Get a brand new doorknob
More often than not, the above troubleshooting steps (especially ‘the hammer hack’ and replacement of the internal mechanism) should fix the issue with your Schlage door lock latch. But if it doesn’t, then you may have to consider replacing your doorknob.
If you still think there is something that can be done to fix it, then call a locksmith to inspect it.
See our related article The following are the Best Lubricants for Door Locks. Tricky lock? These lubricants can help!
As you can see, you can fix a Schlage door latch that won’t retract by yourself. There are many possible causes for this problem, so make sure to try all of the steps above to find the one that works best for you.
Keep in mind, ‘the hammer hack’ may work for you but the problem may come back again after a short while. If this happens, the internal mechanism could be jammed or broken. Contact Schlage Customer Service to request a replacement internal mechanism.
So that’s it! This article was hopefully helpful.